1. General

These General Business Principles are valid for all contracts, deliveries and other achievements. Divergent regulations of the contract partners/buyers we contradict explicitly. All other agreements need a written validation from us. We have at any time the full right to change or zu complete these General Business Principles including of all possible appendixes within an adequate period. Before incoming orders become worked on by the until that point in time still valid old General Business Principles.

2. Offers

Our offers are subject to change. Some little divergences or technical changes to our reproductions or descriptions are possible. Offers are valid for three month since the given datum.

3. Delivery and Payment

In principle result achievement and delivery after incoming of the payment. Sums in invoices are to pay immediately and without deductions. All our prices contain the statutory value added tax. All deliveries come per mail to the given adress. The costs for mail are separatly mentioned in offers and bills.

4. Unwind of the Contract

The prospective buyer expresses his interest in one or more products of our company. This comes up in principle by forms, placed on the web pages of our company, or even in verbal or other written shape. We prepare an offer as a result of that, which in principle comes to the prospective buyer by e-mail. Is the prospective buyer pleased about the offer he activates the order in writing shape (e-mail, fax). I this way the prospective buyer becomes contract partner/buyer (in the following text called client).

Sometimes the price is already fixed (depending on which product it is). This eliminates the offer and the by form notified interest becomes directly an order.

Because of that order is prepared an invoice which reaches the client by e-mail or by letter. Is the due sum transfered by the client (advance payment), we start the designing works. Did these come to an end follows a correction phase. On its end the client gives the product explicitly free for the production. At finished products, e.g. books or screen print flags occurs no offer, the client orders directly.

4.1. Unwind of the Contract and payment in cash business

The prospective buyer expresses his interest in one or more products of our company. This comes up in principle by forms, placed on the web pages of our company, or in verbal or other written shape. We prepare an offer as a result of that (despite possibly known prices), which in principle comes to the prospective buyer by e-mail, but also verbal or by telephone. Is the prospective buyer pleased about the offer he activates the order in writing shape (e-mail, fax) or verbal or by telephone. I this way the prospective buyer becomes contract partner/buyer (in the following text called client). Because of the order the wished product becomes produced. The client gets the ware after finish of the make (the client will get a notice) at our store address. The payment follows cash and for invoice. Sums in invoices are to pay immediately and without deductions. All our prices contain the statutory value added tax. Point 6 of this General Business Principles is in in cash business valid in useful changed form, point 8 is not valid in in cash business.

4.2. Business Transactions with foreign Countries

In principle we ship abroad not until the arrive of the payment (in Euro). Sums in invoices are to pay immediately and without deductions. All our prices contain the statutory value added tax. All deliveries come to the given adress. Delivery is by mail order. "Intra-Community supplies" without VAT are feasible, if the conditions of § 6a sales tax law (VAT Law) are given.

4.3. Unwind of the Contract for Book-Trade or Trade of standard screen print flags

The buyer buys directly one or more book-products of our company. This comes up in principle by forms, placed on the web pages of our company, or in verbal or other written shape. I this way the buyer becomes contract partner/buyer (in the following text called client). Because of that order is prepared an invoice which reaches the client by e-mail or by letter. Is the due sum transfered by the client (advance payment) starts the delivery. In the case of a book in "Printing on Demand" the production comes first.

"Printing on Demand" means, that the production starts only for an order. From there are some longer deliverytimes are possible. We beg in this cases for appreciation! The essential plus of "Printing on Demand" is its absolute topicality. When ever you order, you will always get products in the nearly newest level.

5. Time for supply

The because of an order of a client especially to make ware is in principle no storage ware. It becomes specifical finished because of the desires of the clients. From there is possible a time for supply from about 10 or 20 days of work from the release of the production by the client, additionally depend from the time for supply of the postal services. We effort anyhow for fastest as possible delivery.* If the planned time for supply becomes oversteped because of "Higher Power", strike, unforeseeable hindrances or other from us not to justify circumstances, becomes the time adequately extended. If the time for supply oversteped because of other reasons as the above mentioned is the client eligibled to set a new time (in writing) with threat of rejection and after its unsuccessful termination to withdraw from the contract regarding delivery or performance. Is the fail of the delivery caused in inability of the producer or of our purveyors, so can we and the client withdraw from the contract if the arranged date for supply is oversteped for more then two month. Claims for reconstitution because of delay or impossibility or non-compliance, also such which came up until the withdrawal from the contract are absolutely impossible, except the case that a representative of our company did act willfully or very negligently.

* Stock should arrive within two weeks the customer.

6. Return instructions, return rights
(in accordance with new statutory regulation for the instruction on revocation from the 6th of November in 2010)

Received goods could be send back without any reason within 14 days by returning the goods by mail. The time limit begins after receipt of this information in writing (e.g. by letter, fax, e-mail), but not before receipt of the goods by the recipient (in case of recurring deliveries of similar goods not before receiving the first partial delivery) and also not before fulfilling our obligations under Article 246 § 2 in connection with § 1 point 1 and 2 of the EGBGB-Law and our obligations according to § 312e point 1 sentence 1 BGB-Law in conjunction with Article 246 § 3 EGBGB-Law. To keep the length of time it is sufficient to send the goods or the withdrawal request in time. In every case the return goes at our expense and risk. The return or the withdrawal request is to sent to:

In the case of an effective return the mutually received benefits are to be returned, and further the possibly uses which were made (e.g. customs advantages). In case of deterioration of the goods, compensation can be claimed. This does not apply if the deterioration of the goods occured during their examination - as it would have been possible in a store. The obligation to pay compensation for a determination by the use of the item resulting deterioration is preventable by the goods as property in use and also avoid anything that could reduce its value. Obligations to reimburse payments must be met on either side within 30 days. This period begins for the customer with the dispatch of the goods or the withdrawal request, for the dealer with the receive of the returned goods. From there the return should be added by the bank details.

7. Ensuring

The ensuring is given by the valid law. With this is ensured that the saled ware is free from mistakes in material and fabrication in the juncture of changeover of jeopardy and has the by the contract warranted quality. If the ware arrives the client has to inspect it immediately for defects and quality. In the case of exposed defects these have to report written within 10 days after their detection, just as hidden defects. Otherwise expires the ensuring for these defects.*  In the case of complaint the data of purchase is to prove with the invoice. The complained ware has to send back adequately postpaid together with a copy of the invoice. The ensuring includes not the normal attrition or erosion. The ensuring expires if the client changes the arrived ware. The client has the right for gratuitous repair or correction within the time of ensuring. A partial or complete exchange of the ware is admissible. Become the defects not repaired or corrected within a by the client given adequate period, the client has the right for change or reduction. In Germany is valid in such cases the Civil Code § 476a.

* When screen print flags (wich had been directly been ordered at painanta.com) can very rarely due to technical reasons occur small splashes or variations of colour, as well as minor deficits in the processing, structure or size. They do not constitute as defects.

8. Mass Tolerances

The in trade usual and by the produktion dependent tolerance of 10 % up from 20 pieces is to take into account.

9. Changeover of Jeopardy

The jeopardy changes over to the client with the consignment of the ware.

10. Reservation of Ownership

In the case of advance payment there is no reservation of ownership. Otherwise is valid: Until the complete payment the ware remains as property of our company painanta.com, owner: Volker Preuss.

11. Storage of Client's Data

Following the § 28 of the German Federal Data Protection Law (BDSG) we point out, that the in the process of business necessary data become used and storaged by computers in accordance with § 33 BDSG. Personal data become handled confidentially.

12. Copyright, Confidentiality, Business Violations, Liability

We are not responsible for damages which come up to the client by using of our products. We give no guaranty for correctness, completeness or efficacy of the produced motives. We produce or supply exclusively in accordance with the guidelines and intensions of our clients. Because of that we are not responsible if the rights of others become injured by our work. If we injure the right of others because of the guidelines of our clients, so copyrights, rights in business or similar rights, we have the right in the case of utilization to hand over all the from it arising costs to our clients. With the give of the order to us, the client obligeds hisself to exempt us precautionary from the utilization by others.

13. Court

In all quarrels coming from the contract relationships are solely assigned the laws of the Federal Republic of Germany. Jurisdiction is Koblenz.

Koblenz, 20th of September in 2010